MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202611051112 A) filed by Collegedunia Web Private Limited, New Delhi, on April 22, for 'a system and method for distributed internal crm workflow orchestration, multi-level approval automation, operational data synchronization, and explainable process execution.'
Inventor(s) include Sahil Chalana.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "The invention relates to a computer-implemented system and method for distributed internal customer relationship management workflow orchestration. The system includes processors, memory, storage resources, and network interfaces executing an accounts master module, a workflow orchestration engine, a deals module, an operations onboarding subsystem, communication logging modules, a collections and invoicing subsystem, a reporting engine, and a ticketing subsystem. The workflow orchestration engine evaluates requested actions against stored state rules and role permissions, routes records through ordered approval paths, selectively locks and unlocks records, instantiates downstream onboarding objects after upstream approval, synchronizes child-module data with a parent account object, and generates machine-readable explainability artifacts. The system further captures structured meeting, call, engagement, payment, invoice, report, and ticket records linked to the parent account context. The disclosed cooperation between workflow-state control, linked-module synchronization, and approval-gated execution reduces unauthorized modification, improves cross-module consistency, lowers workflow propagation latency, and enhances traceability of internal CRM operations in a distributed computing environment."
Disclaimer: Curated by HT Syndication.
