MUMBAI, India, May 29 -- Intellectual Property India has published a patent application (202611049760 A) filed by Noida Institute Of Engineering & Technology, Greater Noida, Uttar Pradesh, on April 19, for 'an adaptive help desk system for predictive issue resolution.'
Inventor(s) include Ram Kumar Sharma; and Navneet Mehta.
The application for the patent was published on May 29, under issue no. 22/2026.
According to the abstract released by the Intellectual Property India: "An adaptive help desk system for predictive issue resolution includes a telemetry ingestion module (101), a normalization and event buffering layer (102), a context correlation module (103), a predictive inference engine (104), a policy and prioritization controller (105), a resolution orchestration controller (106), and a learning feedback module (109). Operational support signals are normalized, enriched with service context, and evaluated to predict likely incidents before user reporting. Based on confidence and impact, the system initiates preventive remediation, preemptive ticketing, or advisory communication, while outcome feedback improves later predictive accuracy and support responsiveness."
Disclaimer: Curated by HT Syndication.
