MUMBAI, India, July 5 -- Intellectual Property India has published a patent application (202311087191 A) filed by Fidelity Information Services, Llc, Jacksonville, U.S.A., on Dec. 20, 2023, for 'chatbot assistant powered by artificial intelligence for troubleshooting issues based on historical resolution data.'
Inventor(s) include Ashish Sharma; Pulika Arora; Vivek Painuly; and Pushpraj Sharma.
The application for the patent was published on July 4, under issue no. 27/2025.
According to the abstract released by the Intellectual Property India: "Systems and methods for troubleshooting issues based on historical resolution data. In one implementation, the disclosed system includes at least one processor and at least one non-transitory memory containing software code configured to cause the processor to: receive source data from a plurality of data sources; extract a plurality of keywords from the source data; store the plurality of keywords in a database; receive a natural- language user issue input from a chatbot; determine whether the received user input matches the keywords in the database, wherein a comparison result is inputted into a trained model; input the user issue input into the trained model; in response to the determining, transmit the resolution from the trained model to the chatbot."
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