MUMBAI, India, May 1 -- Intellectual Property India has published a patent application (202641048426 A) filed by Remya Krishna, Idukki, Kerala, on April 16, for 'integrated device for customer retention through data-driven personalized intervention management.'
Inventor(s) include Remya Krishna.
The application for the patent was published on May 1, under issue no. 18/2026.
According to the abstract released by the Intellectual Property India: "This invention describes a device for customer retention through data-driven personalization. The device acquires multi-source customer interaction data from transactional, behavioral, demographic, communication, and platform channels; normalizes the data into a unified structure; constructs dynamic customer profiles; and executes analytical models for segmentation, churn prediction, affinity scoring, and intervention selection. Based on computed engagement and retention-risk parameters, the device determines and delivers individualized retention actions including customized offers, loyalty incentives, communication schedules, service recovery messages, and product recommendations. A policy-governed execution layer applies enterprise, regulatory, consent, and budget constraints before deployment through digital and physical touchpoints. Post-intervention response metrics are continuously monitored and fed back for recalibration of prediction logic and retention rules. The device thereby enables scalable, automated, context-sensitive, and measurable customer continuity management across enterprise systems."
Disclaimer: Curated by HT Syndication.
