MUMBAI, India, Aug. 29 -- Intellectual Property India has published a patent application (202421014669 A) filed by Tata Consultancy Services Limited, Maharashtra, on Feb. 28, 2024, for 'method and system for context-aware information processing from a chatbot.'
Inventor(s) include Mishra, Tapan; Raghu, Ravindran; Fathima, Sumayya; and Rodrigues, Thomson Michael.
The application for the patent was published on Aug. 29, under issue no. 35/2025.
According to the abstract released by the Intellectual Property India: "This disclosure relates generally to a method and system for context-aware information processing from a chatbot. State-of-art methods for context aware information processing through a chatbot utilizes large language models (LLMs) which are more accurate and advanced than traditional Optical Character Recognition (OCR) techniques. However, LLM based information processing is computationally expensive and time consuming. The chatbot driven responses for an input query are structured and follows a dialogflow. However, integration of dialogflow and LLM for assessing the type of query is not yet achieved. The proposed method of context-aware information processing through a chatbot present a two-way approach of handling the input query. In the first approach, the input query is mapped to the dialogflow to find the relevant match and in the second approach LLM processes the input query based via embedding vectors to generate context-aware response."
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