MUMBAI, India, April 20 -- Intellectual Property India has published a patent application (202411074083 A) filed by Comviva Technologies Limited, Gurugram, Haryana, on Sept. 30, 2024, for 'system and method for user availability management.'
Inventor(s) include Jain, Manish; and Goyal, Gaurav.
The application for the patent was published on April 17, under issue no. 16/2026.
According to the abstract released by the Intellectual Property India: "A method (400) for user availability management. The method (400) includes monitoring (402), a user activity status across one or more communication channels to determine a user-status based on a predetermined inactivity threshold. Further, determining (404), one or more patterns associated with response behaviour of the user and context-specific parameters based on historical communication activity. Further, generating (406), an automated response to an incoming communication using an artificial intelligence (AI) model and the context-specific parameters, and a relevance parameter of the incoming communication based on the user activity status. Further, initiating (408), a status update and predefined response workflows upon detection of the user inactivity."
Disclaimer: Curated by HT Syndication.
