MUMBAI, India, March 14 -- Intellectual Property India has published a patent application (202617008011 A) filed by Genesys Cloud Services, Inc., Menlo Park, U.S.A., on Jan. 27, for 'technologies for leveraging improved conversational bots in a contact center system.'
Inventor(s) include Sundaram, Ramasubramanian; Elluru, Naresh Kumar; and Buduguppa, Pavan Kumar.
The application for the patent was published on March 13, under issue no. 11/2026.
According to the abstract released by the Intellectual Property India: "A method of leveraging improved conversational bots in a contact center system according to an embodiment includes performing knowledge distillation through machine learning to teach a student artificial intelligence model based on a teacher artificial intelligence model and reduce a size of an initial multilingual vocabulary, wherein the student artificial intelligence model includes fewer machine learning embedding layers than the teacher artificial intelligence model, removing tokens from the initial multilingual vocabulary based on a grouping of languages with linguistic similarities to reduce the size of the initial multilingual vocabulary, parsing user text from a human user into one or more tokens, identifying token indexes associated with the respective one or more tokens in a reduced multilingual vocabulary, determining embedding values associated with the identified token indexes, and generating a multilingual embedding output for the user text indicative of user intent based on the embedding values using machine learning."
The patent application was internationally filed on Aug. 22, 2024, under International application No.PCT/US2024/043372.
Disclaimer: Curated by HT Syndication.
