MUMBAI, India, Aug. 1 -- Intellectual Property India has published a patent application (202441005109 A) filed by Ranganathan S, Bangalore, Karnataka, on Jan. 25, 2024, for 'the following specification particularly describes the invention and the manner in which it is to be performed.'
Inventor(s) include Ranganathan S.
The application for the patent was published on Aug. 1, under issue no. 31/2025.
According to the abstract released by the Intellectual Property India: "A system (100) and method (600) to enhance business decision by providing recommendations based on customer experience is disclosed. The method (600) disclosed herein includes collecting customer feedback by accessing and extracting the customer feedback from user interfaces (108). The customer feedback is organised in an online platform (106) by patterning it based on plurality of factors. The patterned customer feedback is then processed using AI by analysing the patterned customer feedback and generating one or more customer sentiments based on customer experience. A sentiment score is generated using generative AI techniques based on the sentiments of the customer. The sentiment score is implemented using machine learning techniques along with current market trends, topics of discussion, customer preferences, competitive analysis and so on to automatically generate a net promoter score. Finally, the recommendations are generated automatically based on the net promoter score with the objective of improving customer engagement and experience by comparing and analysing the net promoter score with the competitors."
Disclaimer: Curated by HT Syndication.
