MUMBAI, India, Oct. 26 -- Intellectual Property India has published a patent application (202621101308 A) filed by Ramdeobaba University, Nagpur; Shri Ramdeobaba College Of Engineering And Management, Nagpur; and Monika Kumari on August 21, 2026, for A Complaint Processing System And Method For Multilingual Geo-Spatial Complaint Clustering And Predictive Alert Generation.
Inventor includes Monika Kumari.
The application for the patent was published on October 23, 2026, under issue no. 43/2026.
Abstract: The present invention relates to a complaint processing system (100) and method (500) for multilingual geo-spatial complaint clustering and predictive alert generation for rural and semi-urban governance bodies. The system (100) includes citizen access terminals (110), an administrative server infrastructure (115), multilingual voice- text processing engine (120), text preprocessing engine (130), complaint intelligence engine (140), geo-tagging engine (150), duplicate complaint clustering engine (160), workflow control engine (170), escalation engine (180), predictive analytics engine (190), and administrative interface (200). The citizen complaints are received through citizen access terminals (110) and converted into language-normalized text, preprocessed and classified into service categories, prioritized, and geo-tagged. The clustering engine (160) compares semantic, spatial, temporal, and service-category similarity to update master complaint cluster records and suppress duplicate workflows. The workflow control engine (170) routes records or clusters to authorities, the escalation engine (180) monitors unresolved matters, and the predictive analytics engine (190) generates alerts from cluster patterns.
Disclaimer: Curated by HT Syndication.
