MUMBAI, India, July 24 -- Intellectual Property India has published a patent application (202611065473 A) filed by Noida Institute Of Engineering & Technology on May 24, 2026, for A Customer Feedback Analysis Management Device For Service Enterprises.
Inventors include Vikash Barnwal; and Rohit Kumar.
The application for the patent was published on July 17, 2026, under issue no. 29/2026.
Abstract: A customer feedback analysis management device for service enterprises is disclosed. The device includes a multi-channel feedback intake interface, normalization engine, customer identity association module, service context mapper, semantic analysis processor, sentiment determination unit, issue classification unit, priority computation module, response routing controller, action status tracker, audit storage unit, and managerial dashboard generator. Customer feedback from diverse channels is converted into normalized, context enriched, classified, prioritized, routed, and auditable records. The device supports timely managerial response and service performance visibility.
Disclaimer: Curated by HT Syndication.
