MUMBAI, India, Aug. 10 -- Intellectual Property India has published a patent application (202641089153 A) filed by Krupanidhi Degree College; and Thrimurthy G on July 22, 2026, for A System For Iot And Ai-Based Smart Citizen Service Queue Management.
Inventor includes Thrimurthy G.
The application for the patent was published on July 31, 2026, under issue no. 31/2026.
Abstract: The present invention discloses an IoT and artificial intelligence-based smart citizen service queue management system for transparent and efficient public governance. The system comprises a digital token generation module supporting kiosk, mobile application, web portal, QR code, SMS, and chatbot interfaces, operatively coupled to a service classification module directing citizens to appropriate counters. A priority citizen identification module provides preferential handling for elderly, disabled, pregnant, and medically urgent citizens. An AI-based waiting time prediction engine estimates service duration using real-time queue and historical parameters, while a dynamic counter allocation engine balances workload and reduces waiting time. An IoT-based crowd monitoring module detects occupancy using distributed sensors and generates overcrowding alerts. A citizen notification module communicates real-time queue updates through multiple channels. A governance analytics dashboard generates service efficiency, staff utilization, and citizen satisfaction reports. The system improves transparency, reduces waiting time, supports vulnerable citizens, and enables data-driven citizen-centric public administration.
Disclaimer: Curated by HT Syndication.
