MUMBAI, India, July 13 -- Intellectual Property India has published a patent application (202541001972 A) filed by Rappo Phygital Commerce Private Limited on January 09, 2025, for Assistance System And Method For Providing Personalized User Support.

Inventor includes Sadique Ahmed Mohamed.

The application for the patent was published on July 10, 2026, under issue no. 28/2026.

Abstract: Disclosed is an assistance system (100) for providing personalized user support, the system (100) includes a user device (102) to engage with a user to receive inputs in the form of images, audio inputs, or text, a processing circuitry (204) coupled with the user device (102) and configured to convert the received inputs into machine-readable language by way of an image recognition, audio-to- text conversion, and natural language processing techniques, convert the received inputs into machine-readable language by way of, one of, image recognition, audio-to-text conversion, or natural language processing techniques, compare the received inputs with a prestored data to generate one or more choices to the user and facilitate the user to select one among the one or more optional data; and generate result representing one or more parameters associated with selected optional data. The present disclosure also relates to method (300) of working of the assistive system (100). Figure 1 will be the reference.

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