MUMBAI, India, Aug. 10 -- Intellectual Property India has published a patent application (202641090167 A) filed by Sr University on July 24, 2026, for Intelligent Customer Insight Generation Using Artificial Intelligence And Multimodal Behavioral Analytics System.
Inventors include Ms Sandhya. S; and Dr Salla Nityanth Kumar.
The application for the patent was published on July 31, 2026, under issue no. 31/2026.
Abstract: ABSTRACT Disclosed herein is an intelligent customer insight generation using artificial intelligence and multimodal behavioral analytics system that comprises a customer interaction interface (102), a communication network (104), a memory unit (106), an AI vision capture unit (108), an audio capture unit (110), a smart retail sensor unit (112), a transaction data interface (114), a customer data interface (116), and a processing unit (118) communicatively coupled thereto. The processing unit (118) includes a data acquisition module (120), a data pre-processing module (122), a multimodal analysis module (124), a behavioural intelligence module (126), a data fusion module (128), a customer insight generation module (130), a recommendation generation module (132), and a continuous learning module (134) configured to generate explainable customer insights and personalized recommendations from multimodal customer interaction data. An output interface (136) presents customer insights, alerts, reports, dashboards, recommendations, and retail analytics for real-time decision support and enhanced customer engagement.
Disclaimer: Curated by HT Syndication.
