MUMBAI, India, Aug. 12 -- Intellectual Property India has published a patent application (202641093480 A) filed by Prince Shri Venkateshwara Padmavathy Engineering College; Prince Dr K Vasudevan College Of Engineering And Technology; Prince Shri Balaji Arts And Science College; and Prince Shri Venkateshwara Arts And Science College on August 01, 2026, for Intelligent Customer Perception Analysis And Personalized Decision Support System For Online Grocery Shopping Applications.
Inventors include Dr. Suganya K; and Ms. Swetha S.
The application for the patent was published on August 07, 2026, under issue no. 32/2026.
Abstract: The present invention discloses an intelligent customer perception analysis and personalized decision support system for online grocery shopping applications. The system acquires customer interaction data including purchase history, browsing behavior, ratings, reviews, payment information, and delivery records. The collected data are preprocessed and analyzed to evaluate customer perception based on convenience, pricing, product quality, delivery efficiency, application usability, trust, security, promotional effectiveness, and customer support. A prediction module estimates customer satisfaction, purchase intention, and customer loyalty. Based on these predictions, the recommendation engine provides personalized product suggestions, promotional offers, and service improvement recommendations. Customer feedback is continuously incorporated to improve prediction accuracy and recommendation quality. The invention assists retailers in enhancing customer satisfaction, improving operational efficiency, and strengthening long-term customer relationships.
Disclaimer: Curated by HT Syndication.
