MUMBAI, India, July 13 -- Intellectual Property India has published a patent application (202631051687 A) filed by Barik Himanshu Bhushan on April 23, 2026, for Method, System, And Device For Real-Time Contextual Prediction And Dynamic Fulfillment Routing For Multi-Modal Guest Services.
Inventor includes Barik Himanshu Bhushan.
The application for the patent was published on July 10, 2026, under issue no. 28/2026.
Abstract: ABSTRACT METHOD, SYSTEM, AND DEVICE FOR REAL-TIME CONTEXTUAL PREDICTION AND DYNAMIC FULFILLMENT ROUTING FOR MULTI-MODAL GUEST SERVICES An omnichannel hospitality platform is disclosed for real- time contextual prediction and dynamic fulfillment routing of multi-modal guest services. A channel-agnostic messaging hub ingests guest messages and voice notes from heterogeneous channels and normalizes them to a common schema. A real-time trigger engine fuses environmental telemetry, behavioral signals, and external context to compute a propensity score that times proactive non-menu upsell offers, with revenue and acceptance logged. Voice notes are processed by automatic speech recognition and large-language- model-based natural language understanding to yield structured operational or commercial intents. A dynamic fulfillment router then selects between automated execution via a universal property management system connector or generation of structured staff tasks in a decoupled admin interface, ensuring value even without full PMS integration. The system, method, and device provide scalable, observable deployment across diverse channels and PMS environments.
Disclaimer: Curated by HT Syndication.
