MUMBAI, India, June 26 -- Intellectual Property India has published a patent application (202621050975 A) filed by Satvik Sham Rokade; Samarth Bhagwan Pawar; Dr. Arvind Jagtap; and Monika Jagtap on April 21, 2026, for Queuesmart: A Smart Civic Digital Queue Management System With Real-Time Tracking, Augmented Reality Navigation, And Dynamic Queue Exchange Mechanism.
Inventors include Satvik Sham Rokade; Samarth Bhagwan Pawar; Dr. Arvind Jagtap; and Monika Jagtap.
The application for the patent was published on June 19, 2026, under issue no. 25/2026.
Abstract: A computer-implemented system and method for managing queues in public service environments is disclosed. The invention enables users to remotely join and participate in virtual queues through a mobile or web-based application, thereby eliminating the need for physical waiting lines. A centralized queue management engine dynamically assigns and updates queue positions in real-time while providing users with accurate waiting time estimates. The system further incorporates an augmented reality (AR) navigation module to guide users to designated service counters within a facility. Additionally, a queue interaction mechanism allows users to exchange queue positions under predefined conditions, enhancing flexibility and user convenience. Service providers are equipped with a dedicated dashboard to create, monitor, and control queue operations, while an administrative control module enables centralized supervision across multiple service locations. The disclosed solution reduces crowd congestion, improves operational efficiency, and enhances the overall service experience. The invention is applicable across various public service domains, including government offices, healthcare facilities, and service centers, providing a scalable and efficient digital queuing framework.
Disclaimer: Curated by HT Syndication.
