MUMBAI, India, June 22 -- Intellectual Property India has published a patent application (202641050537 A) filed by Mrs. N. G. Dharaniya; Ms. G. Reena; Ms. S. Priya; Ms. G. Prabha Sri; and Ms. G. Shanmathi on April 21, 2026, for Resolveai: Smart Grievance Assist System.
Inventors include Mrs. N. G. Dharaniya; Ms. G. Shanmathi; Ms. G. Prabha Sri; Ms. S. Priya; and Ms. G. Reena.
The application for the patent was published on June 12, 2026, under issue no. 24/2026.
Abstract: The invention titled ResolveAI - Smart Grievance Assist System presents an intelligent digital platform designed to streamline and automate the process of grievance registration, analysis, and resolution. The system utilizes artificial intelligence, natural language processing (NLP), and data analytics to analyse user-submitted complaints and automatically categorize them based on the nature of the issue, urgency level, and responsible department. The platform enables users to submit grievances through a web or mobile interface, where the AI engine interprets the complaint text and routes it to the appropriate authority for resolution. The system also prioritizes critical issues, tracks complaint status, and provides real-time updates to users. Additionally, ResolveAI maintains a centralized grievance database that allows administrators to monitor complaint trends, identify recurring issues, and improve service efficiency. By integrating intelligent complaint classification, automated routing, and transparent tracking mechanisms, ResolveAI enhances accountability, reduces response time, and improves the overall effectiveness of grievance management systems across organizations and public service platforms ..
Disclaimer: Curated by HT Syndication.
