MUMBAI, India, Nov. 2 -- Intellectual Property India has published a patent application (202641127019 A) filed by Rns Institute Of Technology; K R Shreyas; Dheeraj Kochrekar; Dr. Nagesh B S; and Hemant Kumar G on October 25, 2026, for Smart Complaint Portal (city-Care).
Inventors include Dr. Nagesh B S; Hemant Kumar G; Dheeraj Kochrekar; and K R Shreyas.
The application for the patent was published on October 30, 2026, under issue no. 44/2026.
Abstract: Abstract Smart Complaint Portal is a web-based application that has been developed to offer an efficient and transparent means for handling complaints regarding public services. The web application allows users to lodge their complaints on the web and track the status of the complaints. The online system has improved the handling of complaints since the paper work involved has been eliminated. The application is developed using modern web technologies, including React.js for the frontend end, backend development using Node.js and Express.js, and MongoDB for the storage of data. Authentication and role-based security measures are also integrated into the system for protecting the privacy of the user and ensuring that only authorized persons can access the system. Administrators are also capable of viewing the complaint, modifying the status, and tracking the progress in order to ensure faster resolution. A complaint-handling chatbot is also integrated into the system to help the users in answering common queries. In general, the Smart Complaint Portal improves communication between users and administration, as well as accountability, within complaint resolution processes. The complaint resolution system offers a scalable and flexible platform that can be extended using sophisticated functionality such as mobile applications, automated notifications.
Disclaimer: Curated by HT Syndication.
