MUMBAI, India, Aug. 24 -- Intellectual Property India has published a patent application (202514103336 A) filed by Jpmorgan Chase Bank, N. A. on October 27, 2025, for Systems And Methods For Call Center Agent Validation.
Inventors include Vudathu, Raghu; Gean, Gerardo; and Madhavan, Suresh.
The application for the patent was published on August 21, 2026, under issue no. 34/2026.
Abstract: A method may include: receiving, by a computer program executed by an electronic device for a trusted entity, a notification from a call center agent computer program that a call center agent is making a voice call to a customer; receiving, by the computer program, a login from the customer via a trusted entity application executed by a customer electronic device or a trusted entity website; communicating, by the computer program, call context for the voice call to the customer electronic device; receiving, by the computer program, a code from the customer electronic device; communicating, by the computer program, the code to the call center agent computer program; and receiving, by the computer program, an indication from the trusted entity application or the trusted entity website whether the call context is proper and/or whether the call center agent properly provided the code in the voice call.
Disclaimer: Curated by HT Syndication.
