India, Sept. 20 -- The Government of India issued the following news release:
The Department of Consumer Affairs has taken steps to align the National Consumer Helpline (NCH) with the Next-Gen GST Reforms 2025 approved during the 56th meeting of the GST Council chaired by the Union Finance Minister and in line with the vision articulated by the Hon'ble Prime Minister in his Independence Day 2025 address.
To address the expected consumer queries and complaints on NCH following the implementation of revised GST charges, rates and exemptions effective from 22.09.2025, a dedicated category has been enabled on the INGRAM portal. This category features major sub-categories including Automobiles, Banking, Consumer Durables, E-commerce, FMCG and others wherein GST related complaints will be registered.
In preparation for this initiative, an inaugural training session by Central Board of Indirect Taxes & Customs (CBIC) officials was conducted on 11.09.2025 to equip NCH counsellors to handle GST related queries and grievances effectively. Recently, a stakeholder consultation meeting was convened under the chairpersonship of Secretary (Consumer Affairs) on 17.09.2025 with participation from leading e-commerce platforms, representatives of industry associations and consumer durables companies. During the meeting, participants were urged to pass on the benefits of GST rate reductions on specified goods and services to consumers.
The helpline will also share data and insights generated from consumer complaints under this sector with concerned companies, CBIC and other concerned authorities to enable timely action under relevant laws. This initiative is expected to strengthen GST compliance and promote a participatory governance model by empowering consumers to become active stakeholders in fair market practices.
The rest of the document can be viewed at https://www.pib.gov.in/PressReleasePage.aspx?PRID=2168858
Disclaimer: Curated by HT Syndication.
