India, Dec. 9 -- The Government of India has issued a release:
Sl.No.
Location
States/UTs
Language
Agartala
Tripura
Bengali
Mizoram
Mizo
Meghalaya
Khasi, Garo
Ahmadabad
Gujarat
Gujarati
Dadra & Nagar Haveli
Gujarati
Daman & Diu
Gujarati/ Konkani
Bengaluru
Karnataka
Kannada
Bhubaneswar
Odisha
Oriya
Chandigarh
Haryana
Hindi
Punjab
Punjabi
Chandigarh
Punjabi
Coimbatore
Tamil Nadu
Tamil
Pondicherry
Tamil
Trivandrum
Malayalam
Lakshadweep
Malayalam
Guwahati
Arunachal Pradesh
Hindi /Adi
Assam
Assamese
Manipur
Manipuri
Nagaland
Nagamese
Hyderabad
Telangana
Telugu
Andhra Pradesh
Telugu
Jabalpur
Madhya Pradesh
Hindi
Jaipur
Delhi
Hindi
Rajasthan
Hindi
Jammu
Jammu & Kashmir
Dogri, Kashmiri
Leh&Ladakh
Dogri, Kashmiri
Kanpur
Uttar Pradesh
Hindi
Uttarakhand
Hindi
Kolkata
West Bengal,
Bengali
Sikkim
Sikkimese, Nepali, Hindi
Andaman & Nicobar
Bengali, Tamil, Hindi
Patna
Bihar
Hindi
Jharkhand
Hindi
Pune
Maharashtra
Marathi
Goa
Konkani, Marathi
Raipur
Chhattisgarh
Hindi
Solan
Himachal Pradesh
Hindi
The number of Kisan Call Centres (KCCs) currently operational in the country, along with their distribution across States and Union Territories are as below:
For third party evaluation and impact assessment study,one agency is entrusted to assess the performance and service quality standards of Kisan Call Centres (KCCs) of last three years.
Kisan Call Centres (KCCs) are mandated to provide the advisories related to Agronomic practices, ongoing Government schemes, farming issues, Package of Practices (PoP), weather or market advisories and advanced technologies of Agri and allied subjects. There is a provision for call holding and call routing facilities. If lines are free, calls are to be answered within 4 rings. If a call is in queue, an appropriate pre-recorded message through dynamic IVR are played intermittently to tell about Farmer Queue No. and approximate time left and season specific standard advisories are played to educate the farmer while call is on hold. A Voice Mail System (VMS) is provided to ensure that a farmer, who cannot get access to a Farm Tele Advisor (FTA) due to all lines are busy, gets a periodic prompt on IVRS that in case the farmer does not want to wait, he can record a voice mail leaving his query and phone number and brief message of up to 2 minutes. Farmers leaving voice mails with their queries are receives a response through outbound recorded responses or those who may have made a request to receive call back are called back by the Supervisors/ FTAs during lean period of inflow of calls.The queries of farmers are answered in 22 official languages by graduates in Agriculture & Allied subjects who are deployed at KCCs, known as Farm Tele Advisors (FTAs) & Supervisors. They possess excellent communication skills in respective local language. The queries, which cannot be answered by FTAs/Supervisors are transferred to higher level experts. These experts are Subject Matter Specialists (SMSs) of State Departments of Agriculture (SDAs), ICAR Institutes, KrishiVigyanKendras (KVKs) and State Agricultural Universities (SAUs).
The Government is strengthening the Kisan Call Centre to help farmers in registering, resolving grievances related to schemes of Agriculture by using the common Kisan Call Centre Toll Free Number and web portal/mobile app.Additionally, AI/ML-based tools are being integrated into the grievance redressal and query escalation mechanisms.
This information was given by Minister of State for Agriculture and Farmers Welfare, Shri Ramnath Thakur in a written reply in Lok Sabha today.
Disclaimer: Curated by HT Syndication.
