India, Aug. 6 -- The Government of India has issued a release:
The Government has established robust grievance redressal mechanisms across Ministries/Departments/Organizations of Centre/States, with prescribed timelines of 21 days for disposal of complaints on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS). Continuous monitoring is undertaken through periodic reviews to ensure timely resolution. While a small number of grievances may occasionally exceed the prescribed timelines due to the complexity of issues, inter-departmental consultations, legal proceedings, or the need for detailed verification, sustained efforts are made to minimize delays and ensure that citizens do not face undue hardship.
Annexure-I
2026 (till 15th July)
Disposal
Pending
Disposal
Pending
Disposal
Pending
Disposal
Pending
Disposal
Pending
Disposal
Pending
Central Board of Direct Taxes
Central Board of Indirect Taxes and Customs
Department for Promotion of Industry and
Department of Administrative
Department of Agriculture and
Department of Agriculture Research and
Department of Animal Husbandry, Dairying
Department of
Department of Bio Technology
Department of Chemicals and
Department of Commerce
Department of Consumer Affairs
Department of
Department of Defence Finance
Department of Defence Production
Department of
Department of Economic Affairs
Department of Empowerment of Persons with Disabilities
Department of Ex Servicemen Welfare
Department of
Department of Fertilizers
Department of Financial Services
Department of Financial Services (Insurance Division)
Department of
Department of Fisheries
Department of
Department of Health & Family
Department of Health Research
Department of Higher Education
Department of
Public Asset Management
Department of Justice
Department of
Department of Legal Affairs
Department of Military Affairs
Department of
Department of Personnel and Training
Department of
Department of Posts
Department of Public Enterprises
Department of
Department of Rural Development
Department of School Education
Department of Science and Technology
Department of Scientific & Industrial Research
Department of
Department of Space
Department of
Department of Telecommunication s
Department of Youth Affairs
Legislative Department
Ministry of Coal
3863
229
3360
90
3475
8
3138
4386
4158
5
2953
1
Ministry of Ayush
3394
70
2057
194
1961
3
1965
2807
3084
0
2010
0
Ministry of Civil Aviation
Ministry of
Ministry of Corporate Affairs
Ministry of Culture
2262
455
1544
242
1576
100
1415
2404
2494
2
2407
11
Ministry of Development of North Eastern
Ministry of Drinking Water and Sanitation
Ministry of Earth
Ministry of Electronics & Information Technology
Ministry of Environment, Forest and Climate Change
Ministry of
Ministry of Food Processing Industries
Ministry of Heavy
Ministry of Home Affairs
Ministry of Housing and Urban
Ministry of Information and Broadcasting
Ministry of Labour
Ministry of Micro Small and Medium Enterprises
Ministry of Mines
2672
25
1895
20
840
18
1038
1510
1266
31
1148
7
Ministry of
Ministry of New and Renewable Energy
Ministry of Panchayati Raj
Ministry of Parliamentary
Ministry of
Ministry of Power
3937
318
3663
290
3183
124
3946
5663
6358
6
8285
2
Ministry of Railways (Railway
Ministry of Road Transport and Highways
Ministry of
Ministry of Skill Development and Entrepreneurship
Ministry of Statistics and
Programme Implementation
Ministry of Steel
2215
11
946
15
936
18
719
1277
906
1
1047
0
Ministry of Textiles
1320
21
1034
17
714
49
539
960
908
0
563
1
Ministry of Tourism
Ministry of Tribal Affairs
Ministry of Water Resources, River Development & Ganga
Ministry of Women and Child
NITI Aayog
2812
19
2667
46
3766
5
3520
4359
4024
9
2681
5
O/o the Comptroller & Auditor General of
Staff Selection Commission
Unique Identification
Total
1011765
54464
1030956
81278
1181687
21991
1815622
2990887
1358350
25917
979456
27995
The overall trend indicates steady improvement in the timely disposal of grievances over the years and the average redressal time in Central Ministries/Departments has come down from 32 days in 2021 to 13 days in 2026 (till 15.07.2026), which shows that majority of grievances are being disposed of within prescribed timeline of 21 days. A Review Meeting Module was operationalized in February 2025, to facilitate periodic review of grievance redressal by senior officer in order to closely monitor the pendency. Ministry/Department wise details of grievances pending beyond the prescribed timeline on CPGRAMS during the last five years and the current year are enclosed at Annexure-I.
Details of grievances disposed of within timeline and pending beyond timeline in Central Ministries/Departments/Organization
2021
2022
2023
2024
2025
within timeline
beyond timeline
within timeline
beyond timeline
within timeline
beyond timeline
within timeline
beyond timeline
within timeline
beyond timeline
within timeline
beyond timeline
(Income Tax)
Internal Trade
Reforms and Public Grievances
Farmers Welfare
Education
Atomic Energy
1492
477
1017
157
929
39
1203
1627
1597
12
715
9
569
12
280
6
207
3
171
309
144
3
128
7
Petrochemicals
6814
140
4966
180
3556
66
3547
5147
3883
154
1938
23
13059
187
13775
249
12106
237
11583
18072
19357
23
19891
8
Defence
8582
3341
9625
2361
11865
500
13595
19782
17003
86
12718
28
17464
525
16175
301
10710
319
20278
36060
22099
2324
24617
2435
3074
12
2491
23
1760
93
1211
2065
1195
18
1032
11
Defence Research and Development
ACC Division
Expenditure
4973
54
7191
52
4987
18
1052
1612
1246
61
1043
9
1635
19
473
37
380
63
327
559
635
5
393
2
(Banking Division)
Financial Services (Pension Reforms)
323
48
290
20
402
5
245
373
446
1
344
3
Food and Public Distribution
Welfare
3430
180
1123
54
858
24
593
980
846
5
633
3
18056
1483
15123
1184
12982
464
12452
18879
20614
412
14733
1361
Investment &
909
43
956
24
1151
9
674
997
887
7
389
0
10399
304
14393
176
13296
311
10097
14648
11676
254
6161
215
Land Resources
1061
21
1710
16
3453
4
3873
4717
7213
5
4552
3
3106
5749
3655
38
3759
7
2816
3839
3637
38
2754
34
4822
1976
4823
897
3132
226
2878
4723
4989
49
12293
181
Official Language
374
37
237
12
151
7
149
209
254
0
154
0
Pharmaceuticals
1973
43
758
41
892
2
969
1374
1004
2
821
5
51829
135
54278
86
56177
105
51222
68496
66220
93
41123
20
685
13
678
6
601
1
527
638
720
0
398
13
Revenue
13383
5812
8990
4039
8905
66
7910
10945
9660
70
8426
58
4890
637
7877
568
14226
361
700458
1385496
13468
433
10353
159
and Literacy
Social Justice and Empowerment
448
138
233
26
385
10
232
459
316
8
227
4
Sports
1139
36
1129
73
949
26
740
1035
1120
23
850
29
685
80
493
96
596
14
394
727
440
38
402
26
1301
225
738
89
793
9
533
1072
1007
26
989
0
15157
715
8439
459
7071
46
5082
7995
5437
119
4497
41
Cooperation
6
338
12698
18368
35924
14
4548
6327
5672
71
3906
34
19854
216
16366
213
23625
46
13759
22418
12372
19
8077
56
Region
Sciences
683
6
397
34
320
5
206
377
252
4
156
11
External Affairs
18142
497
15244
1070
16786
532
13347
19866
17491
605
11540
347
Industries
1424
10
1140
8
1023
14
962
1223
2116
1
1181
0
36173
1832
36258
2212
45641
895
50140
69356
57415
3651
48311
143
Affairs
and Employment
92876
352
135690
498
159267
185
167942
219046
203807
3189
135473
5245
Minority Affairs
1195
399
1548
143
1921
72
2174
2417
1070
64
772
59
3889
48
5345
65
8060
9
8346
10517
11970
1108
8745
1137
Affairs
Petroleum and Natural Gas
Board)
Shipping
2120
239
1096
211
1250
50
1052
1739
1258
19
943
4
692
77
233
38
360
6
332
495
268
8
258
0
2603
33
1993
43
2329
34
2276
3257
2655
7
2032
0
1440
87
860
113
1450
58
1613
2057
3462
3
1495
11
Rejuvenation
Development
India
7929
49
11340
1319
8859
251
2153
3707
3702
225
2027
314
Authority of India
This information was given by the Minister of State (Ind. Charge) Science & Technology; Earth Sciences and Minister of State PMO; Personnel, Public Grievances and Pensions; Atomic Energy, Space Dr. Jitendra Singh in a written reply in Rajya Sabha today.
Organisation
31357
8007
27972
14024
33364
6768
28620
62972
31864
2610
27719
2680
14252
501
10743
351
9864
56
14094
20865
13458
37
8445
14
28577
1692
28303
1219
122243
108
105326
138664
50492
119
18663
8
1800
55
1313
156
1430
26
929
1592
1713
26
1628
20
1049
2
438
10
356
8
388
606
472
0
627
0
1506
17
1255
23
606
13
610
981
551
24
400
8
5844
343
4281
353
2060
539
1616
3851
1680
428
1320
103
7100
411
10835
489
22190
1448
33623
57455
20347
583
5881
566
154182
1159
176984
1161
151842
1388
123732
186655
175737
138
157302
95
3420
29
3445
25
3169
25
2655
3303
4188
9
2771
3
5085
23
4914
9
6656
12
10779
13481
11329
1166
7751
1046
27898
3780
10209
12896
24559
773
27490
38988
42539
870
33636
241
16812
2526
23230
3769
19722
209
15433
21684
19522
196
11689
270
22920
1175
15258
948
9750
1017
10046
17800
14324
172
9795
147
2401
28
6827
29
2032
23
787
1262
1182
58
741
5
714
301
1548
89
555
3
1075
1421
780
1
566
0
4703
1812
2505
2963
6785
51
6581
8655
8887
32
7304
83
58868
383
51418
61
47271
13
58473
69892
90709
4
50043
3
2572
79
2540
449
4342
6
12576
20998
8618
114
6311
190
1019
12
1750
15
540
6
346
561
478
7
312
6
29953
414
27939
575
24292
306
34614
65551
21471
913
15428
436
5857
407
3109
284
2722
146
2654
4252
4197
10
2804
2
3677
147
2006
171
1918
24
8395
4830
31307
317
18858
55
894
31
823
12
668
3
1769
2407
1967
22
1387
16
3080
31
2489
17
3185
0
1650
2409
1644
5
1112
0
18727
231
15338
360
12365
298
16292
27595
7085
1266
13560
6895
49904
348
50760
1025
55138
1096
54847
78152
64305
1849
41262
1950
19917
1473
21622
1462
19606
290
22848
29532
40016
245
31097
267
2393
72
2001
102
1690
31
4662
2535
13746
42
4954
27
7108
167
4437
139
4935
127
6864
8855
6930
137
6664
8
11162
43
12117
268
16784
36
18388
24944
40071
754
22210
542
Disclaimer: Curated by HT Syndication.
